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55%,#22262D 100%)}\nbody.rhx-en .rhx-man .m-hero-veins{-webkit-mask-image:linear-gradient(to right,#000,transparent 70%);mask-image:linear-gradient(to right,#000,transparent 70%)}\nbody.rhx-en .rhx-man .m-hero-mark{left:auto;right:7%}\nbody.rhx-en .rhx-man .m-hero h1{line-height:1.2;letter-spacing:-.3px}\nbody.rhx-en .rhx-man .m-tbl th{text-align:left}\nbody.rhx-en .rhx-man .m-step{padding:0 0 18px 58px}\nbody.rhx-en .rhx-man .m-step:before{content:counter(st);right:auto;left:0}\nbody.rhx-en .rhx-man .m-step:after{right:auto;left:19px}\nbody.rhx-en .rhx-man .m-step-t ul,body.rhx-en .rhx-man .m-check ul,body.rhx-en .rhx-man .m-note ul{padding:0 0 0 20px}\nbody.rhx-en .rhx-man .m-sec-n{letter-spacing:1.5px}\n@media (max-width:600px){body.rhx-en .rhx-man .m-step{padding-left:48px}body.rhx-en .rhx-man .m-step:after{left:16px}}\n<\/style><header class=\"m-hero\"><div class=\"m-hero-in\"><div class=\"m-hero-top\"><img loading=\"lazy\" decoding=\"async\" class=\"m-logo\" src=\"https:\/\/rokhamhub.com\/wp-content\/uploads\/2026\/06\/rokhamhub-logo-2026-768x197.png\" srcset=\"https:\/\/rokhamhub.com\/wp-content\/uploads\/2026\/06\/rokhamhub-logo-2026-768x197.png 768w, https:\/\/rokhamhub.com\/wp-content\/uploads\/2026\/06\/rokhamhub-logo-2026-scaled.png 1600w\" sizes=\"auto, (max-width:600px) 220px, 300px\" alt=\"RokhamHub\" width=\"300\" height=\"77\"><span class=\"m-hero-ver\">User guide \u00b7 October 2026<\/span><\/div><h1>Your complete guide to the RokhamHub platform<\/h1><p class=\"m-hero-p\">Every step in order: creating your account, registering suppliers and service providers, memberships and price tiers, your account sections, adding items, and creating your store on your own link.<\/p><div class=\"m-hero-a\"><a class=\"m-btn m-btn-gold\" href=\"#start\">Start here<\/a><button type=\"button\" class=\"m-btn m-btn-ghost\" onclick=\"window.print()\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 8V3h10v5\"\/><rect x=\"3\" y=\"8\" width=\"18\" height=\"9\" rx=\"2\"\/><path d=\"M7 14h10v7H7z\"\/><\/svg> Print the guide or save as PDF<\/button><\/div><\/div><div class=\"m-hero-veins\" aria-hidden=\"true\"><\/div><div class=\"m-hero-mark\" aria-hidden=\"true\"><span>R<em>H<\/em><\/span><i><\/i><i><\/i><\/div><\/header><nav class=\"m-paths\" id=\"start\" aria-label=\"Choose your path\"><a class=\"m-path-c\" href=\"#register\"><span class=\"m-path-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c1.5-4 4.5-6 8-6s6.5 2 8 6\"\/><\/svg><\/span><b>I am a customer or buyer<\/b><small>An account in a minute, purchase requests and offers from suppliers.<\/small><\/a><a class=\"m-path-c\" href=\"#supplier\"><span class=\"m-path-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 6h11v10H3zM14 10h4l3 3v3h-7\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span><b>I am a supplier or service provider<\/b><small>Register with your activities and documents, then get approved.<\/small><\/a><a class=\"m-path-c\" href=\"#membership\"><span class=\"m-path-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l2.6 2 3.3-.2.9 3.2 2.7 2-1.3 3 1.3 3-2.7 2-.9 3.2-3.3-.2L12 23l-2.6-2-3.3.2-.9-3.2-2.7-2 1.3-3-1.3-3 2.7-2 .9-3.2 3.3.2z\" transform=\"scale(.9) translate(1.3 0)\"\/><path d=\"M9 12.5l2 2 4-4\"\/><\/svg><\/span><b>I work in the sector<\/b><small>Silver or Gold membership and your tier prices.<\/small><\/a><a class=\"m-path-c\" href=\"#items\"><span class=\"m-path-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 10v10h16V10M3 4h18l-1.5 6h-15z\"\/><path d=\"M9 20v-6h6v6\"\/><\/svg><\/span><b>Approved supplier<\/b><small>Add your items and create your store on your own link.<\/small><\/a><\/nav><div class=\"m-you m-you-guest\"><div><b>Don't have an account yet?<\/b><span>Creating an account is free and takes a minute. Suppliers and service providers register on the supplier page.<\/span><\/div><div class=\"m-you-a\"><a class=\"m-btn\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/?rhx_tab=new\">Create a new account<\/a><a class=\"m-btn m-btn-line\" href=\"https:\/\/rokhamhub.com\/en\/supplier-register\/\">Register as a supplier<\/a><\/div><\/div><div class=\"m-layout\"><aside class=\"m-toc\"><details open><summary><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6h12M9 12h12M9 18h12\"\/><circle cx=\"4\" cy=\"6\" r=\"1\"\/><circle cx=\"4\" cy=\"12\" r=\"1\"\/><circle cx=\"4\" cy=\"18\" r=\"1\"\/><\/svg> Guide contents<\/summary><ol><li><a href=\"#accounts\" data-t=\"accounts\"><span>01<\/span>Account types and tiers<\/a><\/li><li><a href=\"#register\" data-t=\"register\"><span>02<\/span>Create a new account<\/a><\/li><li><a href=\"#verify\" data-t=\"verify\"><span>03<\/span>Customer verification<\/a><\/li><li><a href=\"#supplier\" data-t=\"supplier\"><span>04<\/span>Supplier and service provider registration<\/a><\/li><li><a href=\"#membership\" data-t=\"membership\"><span>05<\/span>Silver and Gold membership<\/a><\/li><li><a href=\"#account\" data-t=\"account\"><span>06<\/span>My account: sections and settings<\/a><\/li><li><a href=\"#items\" data-t=\"items\"><span>07<\/span>Adding items<\/a><\/li><li><a href=\"#store\" data-t=\"store\"><span>08<\/span>Creating your store<\/a><\/li><li><a href=\"#faq\" data-t=\"faq\"><span>09<\/span>Frequently asked questions<\/a><\/li><\/ol><\/details><div class=\"m-toc-help\"><b>Need help?<\/b><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-support\/\">Help and support<\/a><a href=\"https:\/\/rokhamhub.com\/en\/help-me-register\/\">Help me register<\/a><\/div><\/aside><main class=\"m-main\"><section class=\"m-sec\" id=\"accounts\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l9 5-9 5-9-5z\"\/><path d=\"M3 13l9 5 9-5\"\/><\/svg><\/span><div><span class=\"m-sec-n\">01<\/span><h2>Account types and tiers<\/h2><p>One account per person or business, opened from &quot;My account&quot;. Your account type decides which sections you can use and which price you see.<\/p><\/div><\/header><div class=\"m-tiers\"><div class=\"m-tier m-tier-p\"><span class=\"m-tier-n\">Platinum<\/span><b>Approved supplier<\/b><p>Granted automatically to a supplier account once it is approved as a source of material. Lists its items and store, and sees the Gold price when buying from other suppliers.<\/p><small>Requires: No membership application<\/small><\/div><div class=\"m-tier m-tier-w\"><span class=\"m-tier-n\">Gold<\/span><b>Verified trader<\/b><p>Main activity is buying in trade quantities for resale: marble, block and slab traders, warehouses and wholesalers, distributors, trading and supply companies.<\/p><small>Requires: Commercial register and tax card<\/small><\/div><div class=\"m-tier m-tier-nw\"><span class=\"m-tier-n\">Silver<\/span><b>Professional or intermediary<\/b><p>Buys for others or recommends materials for a project or client: engineers and engineering offices, contractors, showrooms, brokers, workshops, interior designers.<\/p><small>Requires: The professional document for the activity<\/small><\/div><div class=\"m-tier m-tier-r\"><span class=\"m-tier-n\">Regular<\/span><b>End consumer<\/b><p>Any registered account. Browses, sends purchase requests and sees the listed price on the platform.<\/p><small>Requires: Basic details only<\/small><\/div><\/div><div class=\"m-note m-note-tip\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><div><b>Each tier sees only its own price<\/b><p>The supplier sets its listed price (Regular) and the Gold discount. The Silver discount is a share of the Gold margin agreed with RokhamHub. Membership is currently free.<\/p><\/div><\/div><div class=\"m-cols2\"><div class=\"m-card\"><h3><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c1.5-4 4.5-6 8-6s6.5 2 8 6\"\/><\/svg> Customer or buyer<\/h3><p>Starts with a Regular account in a minute, verifies their details only when they need an updated quote, and applies for Silver or Gold membership if they work in the sector.<\/p><a href=\"#register\">Create a new account \u2192<\/a><\/div><div class=\"m-card\"><h3><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 6h11v10H3zM14 10h4l3 3v3h-7\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg> Supplier or service provider<\/h3><p>Registers on a separate page with their activities and documents, and the RokhamHub team reviews the application. Once approved, they add items and create their store.<\/p><a href=\"#supplier\">Supplier registration \u2192<\/a><\/div><\/div><\/section><section class=\"m-sec\" id=\"register\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c1.5-4 4.5-6 8-6s6.5 2 8 6\"\/><\/svg><\/span><div><span class=\"m-sec-n\">02<\/span><h2>Create a new account (basic registration)<\/h2><p>Four fields and a password, no documents. Browsing needs no account; you need one to send a purchase request, save a project cost calculation or message a supplier.<\/p><\/div><\/header><div class=\"m-flow\"><span><b>0<\/b>Browse<\/span><i><\/i><span><b>1<\/b>Basic details<\/span><i><\/i><span><b>2<\/b>Verification (when needed)<\/span><\/div><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Open &quot;My account&quot; and choose &quot;Create a new account&quot;<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>Create a new account<\/b><\/span><\/p><div class=\"m-step-t\"><p>\"My account\" is at the top of every page next to the wishlist, and in the bottom bar on mobile. The page has two tabs: \"Log in\" and \"Create a new account\".<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/?rhx_tab=new\">Open the sign-up form <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Enter your basic details<\/h4><div class=\"m-step-t\"><ul><li><b>Name<\/b> and <b>email<\/b> (you will log in with this email).<\/li><li><b>Mobile number<\/b>: preferably a number that has WhatsApp.<\/li><li><b>Country<\/b>: type the first letters and pick it from the list.<\/li><li><b>Password<\/b>: at least 8 characters. The \"Show\" button lets you check what you typed.<\/li><\/ul><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Accept the Terms and Conditions<\/h4><div class=\"m-step-t\"><p>Tick the acknowledgement below the form. The \"Read the Terms and Conditions\" link opens the full text, and the version you accepted stays saved in \"My account \u203a Terms and Conditions\".<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Click &quot;Continue&quot;<\/h4><div class=\"m-step-t\"><p>Your account is ready right away. You can send purchase requests, calculate your project cost and message suppliers from the product page.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/purchase-request\/\">Send a purchase request <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><\/ol><div class=\"m-note m-note-tip\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><div><b>Logging in later<\/b><p>Go to \"My account \u203a Log in\" and enter your email and password. Forgot your password? Click \"Lost your password?\" below the login form and a reset link is sent to your email.<\/p><\/div><\/div><div class=\"m-note m-note-warn\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l10 18H2z\"\/><path d=\"M12 10v5M12 18v.5\"\/><\/svg><\/span><div><b>A supplier or service provider?<\/b><p>This form is for customers. Suppliers and service providers have their own registration page with activities and documents: <a href=\"#supplier\">Supplier registration<\/a>.<\/p><\/div><\/div><\/section><section class=\"m-sec\" id=\"verify\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l8 3v6c0 4.5-3.4 8-8 9-4.6-1-8-4.5-8-9V6z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><div><span class=\"m-sec-n\">03<\/span><h2>Customer verification (when needed)<\/h2><p>An optional step for customers, needed only when you request an updated quote that is presented to the supplier as a firm price request. Your details and documents are kept in a private archive and are never shown publicly.<\/p><\/div><\/header><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Open the verification page<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>My details<\/b><i>\u203a<\/i><b>Verify my details<\/b><\/span><\/p><div class=\"m-step-t\"><p>In \"My account \u203a My details\" click \"Verify my details\", or open the page directly.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/verify-account\/\">Verify my details <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Business details<\/h4><div class=\"m-step-t\"><ul><li><b>Legal name of the business<\/b> and <b>address<\/b> (both required).<\/li><li>Commercial register number, tax card number, contact person and any notes about the request.<\/li><\/ul><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Documents<\/h4><div class=\"m-step-t\"><p>A copy of the commercial register, a copy of the tax card, and the import card if you have one. Formats: PDF, JPG or PNG.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Click &quot;Send verification details&quot;<\/h4><div class=\"m-step-t\"><p>The status stays \"Under review\" until the team checks your details. You then get a notification in \"My account \u203a Notifications\" and an email, either confirming approval or explaining what needs correcting.<\/p><\/div><\/div><\/li><\/ol><\/section><section class=\"m-sec\" id=\"supplier\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 6h11v10H3zM14 10h4l3 3v3h-7\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span><div><span class=\"m-sec-n\">04<\/span><h2>Supplier and service provider registration<\/h2><p>For quarries, factories, traders, workshops, treatment ovens, installation contractors and export and import companies, and for service offices: shipping, customs clearance, inspection, loading, packing and legal services.<\/p><\/div><\/header><div class=\"m-check\"><b>Have these ready before you start<\/b><ul><li>Copies of the documents your activity requires (PDF or clear photos), with their numbers and issue and expiry dates.<\/li><li>Your activity details as they apply: materials, thicknesses, finishes, production capacity and service areas.<\/li><li>Contact numbers and the names of the people who act on behalf of the business.<\/li><\/ul><\/div><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Open the &quot;Register as a supplier or service provider&quot; page<\/h4><div class=\"m-step-t\"><p>From the home page, use \"Register now and choose your account type\", or the \"A supplier or service provider? Register here\" link below the sign-up form. If you are logged in with a customer account, the application is added to that same account with no new email or password, and your customer requests are kept.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/supplier-register\/\">Open supplier registration <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>1 \u00b7 Account details<\/h4><div class=\"m-step-t\"><p>Trade name, legal name, email, phone number, WhatsApp number, country, governorate (it switches to \"Outside Egypt\" automatically if the country is not Egypt), address and password. Year founded and website are optional.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>2 \u00b7 Activity<\/h4><div class=\"m-step-t\"><p>Tick <b>every<\/b> activity you carry out; you can choose more than one. As soon as you select an activity, its documents and fields appear automatically, and a document shared by two activities is requested only once.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>3 \u00b7 Documents<\/h4><div class=\"m-step-t\"><p>For each document: its number, issue date, expiry date and a photo or PDF file. National ID card: the number plus photos of the front and back. If you upload one PDF with both sides in the front slot, the back is not needed. Documents marked \"If available\" are optional.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>4 \u00b7 Activity data<\/h4><div class=\"m-step-t\"><p>Only the fields for your activity (such as materials, thicknesses, finishes, production capacity and supply areas). Fields marked with an asterisk are required.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>5 \u00b7 Contact people (optional)<\/h4><div class=\"m-step-t\"><p>Add each person who acts on behalf of the business, with their job title and authority, and use \"Add another person\" for more than one. If you leave this empty, the account details are used.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>6 \u00b7 Declaration and submission<\/h4><div class=\"m-step-t\"><p>Accept the Supplier Agreement and the platform usage and privacy policies, then click \"Submit registration\". You receive a confirmation email and are taken to the \"My account status\" page.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Review and approval<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account status<\/b><\/span><\/p><div class=\"m-step-t\"><p>The status stays \"Under review\" while the RokhamHub team checks your details and documents, and then you are notified of the decision. Once approved, \"My account\" unlocks <b>Quote requests<\/b>, <b>My items<\/b>, <b>Customer tier prices<\/b> and <b>My store<\/b>, and your account becomes Platinum if your activity is a source of material.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/account-status\/\">My account status <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><\/ol><h3 class=\"m-h3\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 3h8l4 4v14H6z\"\/><path d=\"M14 3v4h4M9 12h6M9 16h6\"\/><\/svg> Documents required for each activity<\/h3><div class=\"m-tbl-w\"><table class=\"m-tbl m-tbl-grp\"><thead><tr><th>Activity<\/th><th>Required documents<\/th><th>If available<\/th><\/tr><\/thead><tbody><tr class=\"m-grp-r\"><td><span class=\"m-grp\">Supply and production<\/span><\/td><td><\/td><td><\/td><\/tr><tr><td><b>Trader<\/b><\/td><td>Commercial register<br>Tax card<br>VAT certificate \/ file<\/td><td>-<\/td><\/tr><tr><td><b>Quarry<\/b><\/td><td>Commercial register<br>Tax card<br>VAT certificate \/ file<br>Quarry exploitation contract<br>Work permit<\/td><td>-<\/td><\/tr><tr><td><b>Factory<\/b><\/td><td>Commercial register<br>Tax card<br>VAT certificate \/ file<br>Industrial register<br>Operating license<\/td><td>-<\/td><\/tr><tr><td><b>Workshop<\/b><\/td><td>Commercial register<br>Tax card<br>Operating license<\/td><td>-<\/td><\/tr><tr><td><b>Installation and finishing contractor (mortar and adhesive)<\/b><\/td><td>National ID card<\/td><td>Commercial register<br>Tax card<\/td><\/tr><tr><td><b>Installation and finishing contractor (mechanical and semi-mechanical)<\/b><\/td><td>National ID card<\/td><td>Commercial register<br>Tax card<\/td><\/tr><tr class=\"m-grp-r\"><td><span class=\"m-grp\">Foreign trade<\/span><\/td><td><\/td><td><\/td><\/tr><tr><td><b>Export company<\/b><\/td><td>Commercial register<br>Tax card<br>VAT certificate \/ file<br>Exporters register<\/td><td>Customs handling documents<\/td><\/tr><tr><td><b>Import company<\/b><\/td><td>Commercial register<br>Tax card<br>VAT certificate \/ file<br>Importers register<\/td><td>Customs handling documents<\/td><\/tr><tr class=\"m-grp-r\"><td><span class=\"m-grp\">Stone treatment<\/span><\/td><td><\/td><td><\/td><\/tr><tr><td><b>Treatment oven<\/b><\/td><td>Commercial register<br>Tax card<br>Operating license<\/td><td>Industrial register<\/td><\/tr><tr class=\"m-grp-r\"><td><span class=\"m-grp\">Service offices and companies<\/span><\/td><td><\/td><td><\/td><\/tr><tr><td><b>Customs clearance office<\/b><\/td><td>Commercial register<br>Tax card<br>Practice license \/ registration<\/td><td>-<\/td><\/tr><tr><td><b>Shipping company \/ office<\/b><\/td><td>Commercial register<br>Tax card<\/td><td>Practice license \/ registration<\/td><\/tr><tr><td><b>Inspection office<\/b><\/td><td>National ID card<\/td><td>Commercial register<br>Tax card<br>Professional licenses and accreditations<\/td><\/tr><tr><td><b>Container loading contractor<\/b><\/td><td>National ID card<\/td><td>Commercial register<br>Tax card<\/td><\/tr><tr><td><b>Packing contractor<\/b><\/td><td>National ID card<\/td><td>Commercial register<br>Tax card<\/td><\/tr><tr><td><b>Law firm \/ international legal services<\/b><\/td><td>Practice license \/ registration<br>Lawyer(s) details<br>Proof of professional registration<\/td><td>Commercial register<br>Tax card<\/td><\/tr><\/tbody><\/table><\/div><div class=\"m-note m-note-ok\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l8 3v6c0 4.5-3.4 8-8 9-4.6-1-8-4.5-8-9V6z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><div><b>Your documents are safe<\/b><p>Documents are kept in a private archive that is never public and that only the review team can access. They are used to verify the business details and are not a guarantee of product quality.<\/p><\/div><\/div><div class=\"m-note m-note-tip\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><div><b>A Dispute Resolution Committee member?<\/b><p>Committee members register by choosing \"Dispute resolution committee (register as a member)\" on the same registration page. A member account shows only the committee's cases and decisions.<\/p><\/div><\/div><\/section><section class=\"m-sec\" id=\"membership\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l2.6 2 3.3-.2.9 3.2 2.7 2-1.3 3 1.3 3-2.7 2-.9 3.2-3.3-.2L12 23l-2.6-2-3.3.2-.9-3.2-2.7-2 1.3-3-1.3-3 2.7-2 .9-3.2 3.3.2z\" transform=\"scale(.9) translate(1.3 0)\"\/><path d=\"M9 12.5l2 2 4-4\"\/><\/svg><\/span><div><span class=\"m-sec-n\">05<\/span><h2>RokhamHub Membership: Silver and Gold<\/h2><p>If you work in the marble and stone sector, membership shows you your tier prices. It is currently free. The RokhamHub team reviews each application and confirms the tier based on how you buy.<\/p><\/div><\/header><div class=\"m-cols2\"><div class=\"m-card m-card-silver\"><span class=\"m-tier-n\">Silver<\/span><h3>Silver member (professional)<\/h3><p>A professional intermediary who buys for others or recommends materials for a project or client, and whose main activity is not wholesale trading.<\/p><a href=\"https:\/\/rokhamhub.com\/en\/membership\/?type=nw#rhx-mem-terms\">Join as a Silver member \u2192<\/a><\/div><div class=\"m-card m-card-gold\"><span class=\"m-tier-n\">Gold<\/span><h3>Gold member (trader)<\/h3><p>A trader whose main activity is buying in trade quantities for resale. Buying for resale is the deciding factor.<\/p><a href=\"https:\/\/rokhamhub.com\/en\/membership\/?type=w#rhx-mem-terms\">Join as a Gold member \u2192<\/a><\/div><\/div><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Choose your tier<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>Join ROKHAMHUB membership<\/b><\/span><\/p><div class=\"m-step-t\"><p>At the top of the site, open \"Join ROKHAMHUB membership\", then choose \"Silver member (professional)\" or \"Gold member (trader)\". You need to be logged in. If you do not have an account, click \"Create a new account\" and you are brought straight back to the same page.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/membership\/\">Membership categories <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Read the terms and confirm<\/h4><div class=\"m-step-t\"><p>The tier terms are shown on the page. Check your <b>registered mobile number<\/b> (the verification code is sent to it; if it has changed, enter the new one), tick your acceptance, then click \"Confirm joining\".<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Activity details and documents<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>RokhamHub Membership<\/b><\/span><\/p><div class=\"m-step-t\"><p>In \"My account \u203a RokhamHub Membership\", choose your <b>activity type<\/b>, enter the <b>business or professional name<\/b>, and upload only the documents your activity requires (they appear automatically). Formats: PDF, JPG or PNG, up to 8 MB per file.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-membership\/\">RokhamHub Membership <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Confirm your phone number<\/h4><div class=\"m-step-t\"><p>Click \"Send the code\", enter the 6-digit code you receive by SMS, then click \"Confirm\". The code is valid for 10 minutes, and you can request a new one after a minute.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Membership number<\/h4><div class=\"m-step-t\"><p>As soon as your number is confirmed, your membership number is issued (it starts with <b dir=\"ltr\">RHM-S<\/b> for Silver and <b dir=\"ltr\">RHM-G<\/b> for Gold), and suppliers see it on your requests.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Team review<\/h4><div class=\"m-step-t\"><p>The team reviews your activity and documents. You either get \"Verified \u2713\" and start seeing your tier prices once logged in, or \"More needed\" with a note explaining what is missing, which you complete in the same section.<\/p><\/div><\/div><\/li><\/ol><h3 class=\"m-h3\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6h12M9 12h12M9 18h12\"\/><circle cx=\"4\" cy=\"6\" r=\"1\"\/><circle cx=\"4\" cy=\"12\" r=\"1\"\/><circle cx=\"4\" cy=\"18\" r=\"1\"\/><\/svg> Membership statuses<\/h3><div class=\"m-tbl-w\"><table class=\"m-tbl \"><thead><tr><th>Status<\/th><th>What it means<\/th><\/tr><\/thead><tbody><tr><td><b>Awaiting phone confirmation<\/b><\/td><td>You accepted the terms and we are waiting for your number to be confirmed.<\/td><\/tr><tr><td><b>Silver or Gold member - verification in progress<\/b><\/td><td>Your activity details and documents are needed.<\/td><\/tr><tr><td><b>Silver or Gold member - verification in progress (documents under review)<\/b><\/td><td>The team is reviewing your documents.<\/td><\/tr><tr><td><b>Silver or Gold member - verification in progress (more needed)<\/b><\/td><td>The team asked for more information; the note is shown above the form.<\/td><\/tr><tr><td><b>Verified Silver or Gold member \u2713<\/b><\/td><td>Your membership is verified and your tier prices are visible to you.<\/td><\/tr><tr><td><b>Verification not approved<\/b><\/td><td>The reason is shown in &quot;RokhamHub Membership&quot;. You can edit and submit again.<\/td><\/tr><\/tbody><\/table><\/div><details class=\"m-more\" open><summary>Silver activities and documents<\/summary><div class=\"m-tbl-w\"><table class=\"m-tbl \"><thead><tr><th>Activity<\/th><th>Required<\/th><th>If available<\/th><\/tr><\/thead><tbody><tr><td><b>Engineer<\/b><small>Architecture, interior design, decor, supervision or consulting, or helping choose a project&#039;s materials<\/small><\/td><td>Engineers Syndicate membership card<\/td><td>-<\/td><\/tr><tr><td><b>Engineering or consulting office<\/b><small>Architecture, interior design or engineering consulting office, or project management and supervision<\/small><\/td><td>Office license or its registration with the Engineers Syndicate<\/td><td>Commercial register<br>Tax card<\/td><\/tr><tr><td><b>Contracting company (recommends or buys for the client)<\/b><small>Recommends the material or buys it on the client&#039;s behalf for the project; not a wholesale trader<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>-<\/td><\/tr><tr><td><b>Contractor or installer<\/b><small>Finishing, marble and granite installation, facades, floors, kitchens, stonework<\/small><\/td><td>A document proving installation work (a contract or a certificate of previous work)<\/td><td>Commercial register<\/td><\/tr><tr><td><b>Showroom (displays and recommends to the client)<\/b><small>Receives clients, shows and recommends materials, and may refer them to the supplier or buy for them<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>License or document proving a showroom - if any<\/td><\/tr><tr><td><b>Trade broker<\/b><small>Intermediary, broker, independent sales agent, material sourcing agent, purchasing coordinator<\/small><\/td><td>Proof of your role in the sector&#039;s deals (a letter from a party you deal with, or previous contracts or invoices)<\/td><td>Commercial register<\/td><\/tr><tr><td><b>Workshop or installation business<\/b><small>Marble, kitchen, decor and stonework workshops, and specialized contracting<\/small><\/td><td>Workshop license or a document proving the activity<\/td><td>Commercial register<\/td><\/tr><tr><td><b>Decor or interior designer<\/b><small>Chooses or recommends materials for clients and projects<\/small><\/td><td>Proof of design practice (a professional card, a contract or previous work)<\/td><td>-<\/td><\/tr><tr><td><b>Other professional activity related to the sector<\/b><small>Reviewed before approval<\/small><\/td><td>A document proving the activity<\/td><td>-<\/td><\/tr><\/tbody><\/table><\/div><\/details><details class=\"m-more\"><summary>Gold activities and documents<\/summary><div class=\"m-tbl-w\"><table class=\"m-tbl \"><thead><tr><th>Activity<\/th><th>Required<\/th><th>If available<\/th><\/tr><\/thead><tbody><tr><td><b>Marble, granite and stone trader<\/b><small>Buys from the factory, quarry or importer in trade quantities and resells<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Block trader<\/b><small>Whole blocks or parts of them, for traders, factories, showrooms or clients<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Slab and panel trader<\/b><small>Buys the output of the factory or supplier in trade quantities and resells it<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Warehouse or wholesale trader<\/b><small>Holds material stock for resale and deals with suppliers wholesale<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Showroom that buys on its own account and resells<\/b><small>Buys the material from the supplier on its own account and sells it to the client at a margin<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>License or document proving a showroom - if any<br>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Material distributor<\/b><small>Buys from the main supplier and distributes to regions, traders or showrooms<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Regional and governorate trader<\/b><small>In Alexandria, Aswan, Port Said, El Arish or elsewhere, buys from production sources for the local market<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Trading and supply company<\/b><small>Buys from suppliers and resupplies or resells to its clients or other projects<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Importer or trade distributor for resale<\/b><small>Buys from another source and resells as trade, not production or supply from the source<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Import or trade distribution documents<br>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><tr><td><b>Contracting company buying on its own account in trade quantities<\/b><small>Buys the material on its own account in trade quantities<\/small><\/td><td>Commercial register<br>Tax card<\/td><td>Proof of buying for resale (purchase or sale invoices, or a warehouse contract)<\/td><\/tr><\/tbody><\/table><\/div><\/details><div class=\"m-note m-note-tip\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><div><b>From Silver to Gold<\/b><p>If your main activity has become buying in trade quantities for resale, click \"Apply for Gold\" in \"My account \u203a RokhamHub Membership\". Your Silver membership stays active until the team approves the move.<\/p><\/div><\/div><div class=\"m-note m-note-warn\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l10 18H2z\"\/><path d=\"M12 10v5M12 18v.5\"\/><\/svg><\/span><div><b>Suppliers do not need a membership<\/b><p>An approved supplier account is Platinum automatically and sees the Gold price when buying from other suppliers.<\/p><\/div><\/div><\/section><section class=\"m-sec\" id=\"account\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"8\" cy=\"15\" r=\"4\"\/><path d=\"M11 12l9-9M16 7l3 3\"\/><\/svg><\/span><div><span class=\"m-sec-n\">06<\/span><h2>My account: sections and settings<\/h2><p>One dashboard for everything that concerns you. The &quot;My account&quot; home page shows a card for each section with a quick summary (number of requests, balance, new notifications).<\/p><\/div><\/header><div class=\"m-acc\"><div class=\"m-acc-g\"><h3>Your details and security<\/h3><ul><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-profile\/\"><b>My details<\/b><span>Name, email, mobile, country and customer category, account status, and company details for contracts and invoices (suppliers).<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-agreement\/\"><b>Terms and Conditions \/ Supplier Agreement<\/b><span>The version of the platform agreement you accepted, with its date.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-membership\/\"><b>RokhamHub Membership<\/b><span>Your tier, membership number and status.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-security\/\"><b>Password and security<\/b><span>Change your password and log out of all other devices.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-activity\/\"><b>Activity log<\/b><span>Everything you have done on your account.<\/span><\/a><\/li><\/ul><\/div><div class=\"m-acc-g\"><h3>Buying and quotations<\/h3><ul><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-requests\/\"><b>Purchase requests<\/b><span>All your requests and their stages, editing or cancelling them, and drafts.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-offers\/\"><b>Quotations<\/b><span>Initial and final offers on your requests, and accepting an offer.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-contracts\/\"><b>Contracts<\/b><span>Your deal contracts once agreed and approved.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-services\/\"><b>Services<\/b><span>Service requests (inspection, shipping, clearance...) and their status.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-projects\/\"><b>Calculate my project cost and my projects<\/b><span>The project calculator with platform prices, and the quotes you saved from it.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/wishlist\/\"><b>Wishlist<\/b><span>Products you have saved.<\/span><\/a><\/li><\/ul><\/div><div class=\"m-acc-g\"><h3>Finances<\/h3><ul><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-payments\/\"><b>Payments<\/b><span>Everything you have paid on the platform.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-statement\/\"><b>Account statement<\/b><span>Amounts due, amounts paid and your balance in one running account.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-invoices\/\"><b>Invoices and documents<\/b><span>Proforma and final invoices and the files of your transactions.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-wallet\/\"><b>Wallet<\/b><span>Your balance and its transactions.<\/span><\/a><\/li><\/ul><\/div><div class=\"m-acc-g\"><h3>Communication and follow-up<\/h3><ul><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-messages\/\"><b>Messages<\/b><span>Your conversations with suppliers about products and your transactions, all monitored by RokhamHub.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-notifications\/\"><b>Notifications<\/b><span>Every update on your requests and account.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-ratings\/\"><b>My ratings<\/b><span>Rate deals once they are completed.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-feedback\/\"><b>Complaints and suggestions<\/b><span>A private message to the RokhamHub team.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-support\/\"><b>Help and support<\/b><span>Support on WhatsApp, email and this guide.<\/span><\/a><\/li><\/ul><\/div><div class=\"m-acc-g m-acc-sup\"><h3>For approved suppliers<\/h3><ul><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-rfq\/\"><b>Quote requests<\/b><span>Quotation requests sent to you for pricing after RokhamHub has reviewed them.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-items\/\"><b>My items<\/b><span>Your items and their status, and adding new items with photos.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-tiers\/\"><b>Customer tier prices<\/b><span>Your listed price (Regular) and the Gold discount on your items.<\/span><\/a><\/li><li><a href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-store\/\"><b>My store<\/b><span>Your free website under your name, on its own link.<\/span><\/a><\/li><\/ul><\/div><\/div><h3 class=\"m-h3\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c1.5-4 4.5-6 8-6s6.5 2 8 6\"\/><\/svg> Editing your details<\/h3><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Your basic details<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>My details<\/b><\/span><\/p><div class=\"m-step-t\"><p>Edit your name, mobile, country or customer category, then click \"Save details\". These details are filled in automatically in your requests and on the checkout page, and your email is the one you log in with.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-profile\/\">My details <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Password and devices<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>Password and security<\/b><\/span><\/p><div class=\"m-step-t\"><p>Change your password. If you logged in on a device that is not yours, use the option to log out of all other devices.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-security\/\">Password and security <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Company details for contracts and invoices (suppliers)<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>My details<\/b><i>\u203a<\/i><b>Company details for contracts and invoices<\/b><\/span><\/p><div class=\"m-step-t\"><p>Your legal name as in the commercial register, country, address, commercial register number, tax registration number and industrial register if any, with a copy of the document for each number. These details appear under your name on contracts and invoices, and <b>no proforma invoice is issued until they are complete<\/b>. The team reviews any new number.<\/p><\/div><\/div><\/li><\/ol><\/section><section class=\"m-sec\" id=\"items\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 7.5L12 3l9 4.5v9L12 21l-9-4.5z\"\/><path d=\"M3 7.5l9 4.5 9-4.5M12 12v9\"\/><\/svg><\/span><div><span class=\"m-sec-n\">07<\/span><h2>Adding items (approved suppliers)<\/h2><p>Add your items with their photos and details from your account; they appear on the platform once the RokhamHub team approves them. Customers see the supplier by code only.<\/p><\/div><\/header><div class=\"m-note m-note-warn\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l10 18H2z\"\/><path d=\"M12 10v5M12 18v.5\"\/><\/svg><\/span><div><b>Before you start<\/b><p>Adding items opens once your supplier account is approved. While your account is still \"Under review\", \"My items\" shows a message saying so.<\/p><\/div><\/div><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Open &quot;My items&quot; and click &quot;+ Add a new item&quot;<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>My items<\/b><i>\u203a<\/i><b>+ Add a new item<\/b><\/span><\/p><div class=\"m-step-t\"><p>The list shows all your items with their photo, platform code and status, with \"Edit\" for each item.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-items\/\">My items <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Item details<\/h4><div class=\"m-step-t\"><ul><li><b>Item name<\/b> (for example: Triesta Beige), <b>category<\/b> and <b>sale unit<\/b>: Square meter (m\u00b2), Linear meter, Cubic meter (m\u00b3), Ton, Kilogram, Piece.<\/li><li><b>Availability<\/b>: available now or on request.<\/li><li><b>Your unit price in EGP<\/b> (optional): if you leave it empty, \"Price on request\" is shown. Customers see the price with its last-updated date, and you are bound by it in your offer.<\/li><li><b>Your own code<\/b> (optional). The <b>platform code<\/b> is generated automatically from the supplier letters and the item number.<\/li><\/ul><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Customer tier prices<\/h4><div class=\"m-step-t\"><ul><li><b>Regular<\/b>: your listed price with no discount.<\/li><li><b>Gold<\/b>: a discount you set for verified traders (and Platinum). If you leave it empty, your general discount from \"Customer tier prices\" applies.<\/li><li><b>Silver<\/b>: a discount agreed with RokhamHub out of the Gold margin, never more than it.<\/li><\/ul><p>Each tier sees only its own price, and the Gold discount applies immediately.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Material details<\/h4><div class=\"m-step-t\"><p>The same attributes the RokhamHub team uses to code items. Everything you fill in appears on the item page and in search and filters: material, product type, product description, country of origin (or a new origin, added after review), quarry or region, available thicknesses and the default thickness, finishes, primary and secondary color, variation between slabs, standard slab length and width, available quantity (which you can choose to show customers), size notes, end uses (suitable, conditional or not suitable), other names customers search for, description and a video link.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Item photos<\/h4><div class=\"m-step-t\"><p>Up to 10 JPG, PNG or WebP photos, up to 5 MB each. Choose the <b>main<\/b> photo; the rest appear in the item gallery. Phone numbers or your company name on the photos are <b>not allowed<\/b>.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Declaration and submission<\/h4><div class=\"m-step-t\"><p>Tick the declaration that the details and photos are correct, and click \"Submit the item for approval\". You are notified of the result.<\/p><\/div><\/div><\/li><\/ol><h3 class=\"m-h3\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6h12M9 12h12M9 18h12\"\/><circle cx=\"4\" cy=\"6\" r=\"1\"\/><circle cx=\"4\" cy=\"12\" r=\"1\"\/><circle cx=\"4\" cy=\"18\" r=\"1\"\/><\/svg> Item statuses<\/h3><div class=\"m-tbl-w\"><table class=\"m-tbl \"><thead><tr><th>Status<\/th><th>What it means<\/th><\/tr><\/thead><tbody><tr><td><span class=\"m-badge m-b-wait\">Awaiting RokhamHub approval<\/span><\/td><td>Received by the team and not yet visible to customers.<\/td><\/tr><tr><td><span class=\"m-badge m-b-ok\">Published on the platform<\/span><\/td><td>Visible on the platform and in your store.<\/td><\/tr><tr><td><span class=\"m-badge m-b-wait\">Published, edit awaiting approval<\/span><\/td><td>The live version stays as it is until the edit is approved.<\/td><\/tr><tr><td><span class=\"m-badge m-b-off\">Not approved<\/span><\/td><td>The reason is shown under the status. Edit the item and submit it again.<\/td><\/tr><tr><td><span class=\"m-badge m-b-off\">Draft<\/span><\/td><td>Not submitted for approval.<\/td><\/tr><\/tbody><\/table><\/div><div class=\"m-note m-note-tip\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><div><b>Editing a published item<\/b><p>Open \"Edit\" from \"My items\" and save with \"Submit the edit for approval\". The live item does not change until the team approves the edit, and a newer edit sent before approval replaces the previous one.<\/p><\/div><\/div><div class=\"m-note m-note-ok\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3l8 3v6c0 4.5-3.4 8-8 9-4.6-1-8-4.5-8-9V6z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/span><div><b>Items that sell faster<\/b><p>A clear main photo in natural light, close-ups of the veining and finish, an up-to-date price, complete thicknesses and finishes, and alternative names customers search for.<\/p><\/div><\/div><\/section><section class=\"m-sec\" id=\"store\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 10v10h16V10M3 4h18l-1.5 6h-15z\"\/><path d=\"M9 20v-6h6v6\"\/><\/svg><\/span><div><span class=\"m-sec-n\">08<\/span><h2>Create your store on your own link<\/h2><p>A free website in your company name (such as yourcompany.rokhamhub.com) with your logo, full details and approved items, plus &quot;Purchase request&quot; and &quot;Contact the supplier&quot; buttons that run on the platform with its guarantee.<\/p><\/div><\/header><div class=\"m-mock\" aria-hidden=\"true\"><div class=\"m-mock-bar\"><i><\/i><i><\/i><i><\/i><span dir=\"ltr\">https:\/\/<b>yourcompany<\/b>.rokhamhub.com<\/span><\/div><div class=\"m-mock-b\"><span class=\"m-mock-logo\">Your logo<\/span><div><b>Your company name<\/b><small>Your tagline \u00b7 Governorate \u00b7 WhatsApp<\/small><\/div><\/div><div class=\"m-mock-g\"><span><\/span><span><\/span><span><\/span><span><\/span><\/div><\/div><ol class=\"m-steps\"><li class=\"m-step\"><div class=\"m-step-b\"><h4>Open &quot;My store&quot;<\/h4><p class=\"m-where\"><span class=\"m-path\"><b>My account<\/b><i>\u203a<\/i><b>My store<\/b><\/span><\/p><div class=\"m-step-t\"><p>Available once your supplier account is approved. The top of the page shows your store status, its link and the number of published items that will appear in it.<\/p><\/div><a class=\"m-btn m-btn-line m-btn-sm\" href=\"https:\/\/rokhamhub.com\/en\/my-account\/rhx-store\/\">My store <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Choose your link name in English<\/h4><div class=\"m-step-t\"><p>Your company name in lowercase English letters and numbers, 3 to 30 characters; a hyphen (-) is allowed in the middle. Example: <b dir=\"ltr\">shattastone<\/b> becomes <b dir=\"ltr\">shattastone.rokhamhub.com<\/b>. Some names are reserved for the platform (such as shop, admin and support), and a name already used by another supplier is not available.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Logo and cover<\/h4><div class=\"m-step-t\"><ul><li><b>Logo<\/b>: PNG, JPG or WebP up to 2 MB, preferably square on a light background.<\/li><li><b>Cover<\/b> (optional): a wide photo of your factory, showroom or a standout material, up to 5 MB.<\/li><\/ul><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Company and contact details<\/h4><div class=\"m-step-t\"><p><b>Store name<\/b> (required), governorate, a short tagline, \"About the company\", address, Google Maps link and working hours. Then phone numbers, WhatsApp and email, plus your website and your Facebook, Instagram, TikTok, YouTube and LinkedIn pages. Empty fields are not shown.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Click &quot;Save store details&quot;<\/h4><div class=\"m-step-t\"><p>Your details are saved immediately. The <b>link name<\/b> waits for approval by the RokhamHub team, and after approval it can take up to a day to open for the first time.<\/p><\/div><\/div><\/li><li class=\"m-step\"><div class=\"m-step-b\"><h4>Preview and share<\/h4><div class=\"m-step-t\"><p>\"Preview your store\" opens it before it goes live. Once it is live, use \"Copy link\" or \"Share on WhatsApp\" and add it to your pages and business cards.<\/p><\/div><\/div><\/li><\/ol><h3 class=\"m-h3\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6h12M9 12h12M9 18h12\"\/><circle cx=\"4\" cy=\"6\" r=\"1\"\/><circle cx=\"4\" cy=\"12\" r=\"1\"\/><circle cx=\"4\" cy=\"18\" r=\"1\"\/><\/svg> Store statuses<\/h3><div class=\"m-tbl-w\"><table class=\"m-tbl \"><thead><tr><th>Status<\/th><th>What it means<\/th><\/tr><\/thead><tbody><tr><td><span class=\"m-badge m-b-off\">Not created yet<\/span><\/td><td>No link name has been saved yet.<\/td><\/tr><tr><td><span class=\"m-badge m-b-wait\">Awaiting approval of yourcompany.rokhamhub.com<\/span><\/td><td>The team is reviewing the name.<\/td><\/tr><tr><td><span class=\"m-badge m-b-ok\">Approved<\/span><\/td><td>The link is approved and being set up.<\/td><\/tr><tr><td><span class=\"m-badge m-b-ok\">Live<\/span><\/td><td>The store is open to visitors.<\/td><\/tr><tr><td><span class=\"m-badge m-b-off\">Paused<\/span><\/td><td>You unticked \"The store is live\", so the link redirects to the RokhamHub platform until you tick it again.<\/td><\/tr><tr><td><span class=\"m-badge m-b-off\">Link not approved<\/span><\/td><td>The reason is shown. Choose another name and submit it.<\/td><\/tr><\/tbody><\/table><\/div><div class=\"m-note m-note-tip\"><span class=\"m-note-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7.5v.5\"\/><\/svg><\/span><div><b>Who sees your details?<\/b><p>The store is not listed anywhere on the platform; only people who have your link (and Google) can reach it. On the platform itself, the supplier appears by code only. Your published items appear in the store automatically, and any request that starts there continues on the platform with the same guarantee and commission.<\/p><\/div><\/div><\/section><section class=\"m-sec\" id=\"faq\"><header class=\"m-sec-h\"><span class=\"m-sec-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M9.2 9.2a2.8 2.8 0 1 1 3.6 2.7c-.6.2-.9.7-.9 1.3v.4\"\/><circle cx=\"12\" cy=\"17\" r=\".9\" fill=\"currentColor\" stroke=\"none\"\/><\/svg><\/span><div><span class=\"m-sec-n\">09<\/span><h2>Frequently asked questions<\/h2><p>The questions our support team hears most often.<\/p><\/div><\/header><div class=\"m-faq\"><details><summary>I forgot my password. What should I do?<\/summary><p>In &quot;My account \u203a Log in&quot;, click &quot;Lost your password?&quot; and enter your email. A link to set a new password is sent to you.<\/p><\/details><details><summary>I registered as a customer and want to become a supplier. Do I need a new account?<\/summary><p>No. Log in to your account and open the supplier registration page. The application is added to the same account, and your customer requests are kept.<\/p><\/details><details><summary>Why is the price I see different from my colleague&#039;s?<\/summary><p>Each tier (Regular, Silver and Gold) sees only its own price, and you must be logged in for your membership price to appear.<\/p><\/details><details><summary>Is there a membership fee?<\/summary><p>Silver and Gold membership is currently free.<\/p><\/details><details><summary>I did not receive the verification code.<\/summary><p>Check the number on the membership page, wait a minute, then click &quot;Resend the code&quot;. The limit is 5 codes a day. If a message says the SMS service is being activated, your request is saved and you will be notified.<\/p><\/details><details><summary>Can anyone see my documents?<\/summary><p>No. They are kept in a private archive that only the review team can access.<\/p><\/details><details><summary>The item I added is not showing.<\/summary><p>New items and edits appear once the RokhamHub team approves them. Follow the status in &quot;My items&quot;; you are notified of the result.<\/p><\/details><details><summary>I want to change my store link.<\/summary><p>Enter the new name in &quot;My store&quot; and save. Your current link keeps working until the new one is approved.<\/p><\/details><details><summary>Do platform customers see my company name?<\/summary><p>On the platform, only the supplier code is shown. Your full details and logo are on your store, whose link you share yourself.<\/p><\/details><details><summary>I could not finish registering.<\/summary><p>Click &quot;Help me register&quot; and enter your name, number and a convenient time, and the support team will complete the registration for you.<\/p><\/details><\/div><\/section><section class=\"m-sec m-end\" id=\"help\"><div class=\"m-end-in\"><img decoding=\"async\" src=\"https:\/\/rokhamhub.com\/wp-content\/uploads\/2026\/06\/rokhamhub-logo-2026-768x197.png\" alt=\"RokhamHub\" width=\"220\" height=\"56\" loading=\"lazy\"><h2>Need help?<\/h2><p>If a step is unclear or a page looks different from this guide, the RokhamHub team is available Saturday to Thursday, 9 am to 5 pm.<\/p><div class=\"m-end-a\"><a class=\"m-btn m-btn-wa\" href=\"https:\/\/wa.me\/201064646461\" target=\"_blank\" rel=\"noopener\">Support on WhatsApp<\/a><a class=\"m-btn m-btn-line\" href=\"https:\/\/rokhamhub.com\/en\/help-me-register\/\">Help me 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