User guide · October 2026Your complete guide to the RokhamHub platform
Every step in order: creating your account, registering suppliers and service providers, memberships and price tiers, your account sections, adding items, and creating your store on your own link.
Account types and tiers
One account per person or business, opened from "My account". Your account type decides which sections you can use and which price you see.
Granted automatically to a supplier account once it is approved as a source of material. Lists its items and store, and sees the Gold price when buying from other suppliers.
Requires: No membership applicationMain activity is buying in trade quantities for resale: marble, block and slab traders, warehouses and wholesalers, distributors, trading and supply companies.
Requires: Commercial register and tax cardBuys for others or recommends materials for a project or client: engineers and engineering offices, contractors, showrooms, brokers, workshops, interior designers.
Requires: The professional document for the activityAny registered account. Browses, sends purchase requests and sees the listed price on the platform.
Requires: Basic details onlyThe supplier sets its listed price (Regular) and the Gold discount. The Silver discount is a share of the Gold margin agreed with RokhamHub. Membership is currently free.
Customer or buyer
Starts with a Regular account in a minute, verifies their details only when they need an updated quote, and applies for Silver or Gold membership if they work in the sector.
Create a new account →Supplier or service provider
Registers on a separate page with their activities and documents, and the RokhamHub team reviews the application. Once approved, they add items and create their store.
Supplier registration →Create a new account (basic registration)
Four fields and a password, no documents. Browsing needs no account; you need one to send a purchase request, save a project cost calculation or message a supplier.
Open "My account" and choose "Create a new account"
My account›Create a new account
Open the sign-up form"My account" is at the top of every page next to the wishlist, and in the bottom bar on mobile. The page has two tabs: "Log in" and "Create a new account".
Enter your basic details
- Name and email (you will log in with this email).
- Mobile number: preferably a number that has WhatsApp.
- Country: type the first letters and pick it from the list.
- Password: at least 8 characters. The "Show" button lets you check what you typed.
Accept the Terms and Conditions
Tick the acknowledgement below the form. The "Read the Terms and Conditions" link opens the full text, and the version you accepted stays saved in "My account › Terms and Conditions".
Click "Continue"
Send a purchase requestYour account is ready right away. You can send purchase requests, calculate your project cost and message suppliers from the product page.
Go to "My account › Log in" and enter your email and password. Forgot your password? Click "Lost your password?" below the login form and a reset link is sent to your email.
This form is for customers. Suppliers and service providers have their own registration page with activities and documents: Supplier registration.
Customer verification (when needed)
An optional step for customers, needed only when you request an updated quote that is presented to the supplier as a firm price request. Your details and documents are kept in a private archive and are never shown publicly.
Open the verification page
My account›My details›Verify my details
Verify my detailsIn "My account › My details" click "Verify my details", or open the page directly.
Business details
- Legal name of the business and address (both required).
- Commercial register number, tax card number, contact person and any notes about the request.
Documents
A copy of the commercial register, a copy of the tax card, and the import card if you have one. Formats: PDF, JPG or PNG.
Click "Send verification details"
The status stays "Under review" until the team checks your details. You then get a notification in "My account › Notifications" and an email, either confirming approval or explaining what needs correcting.
Supplier and service provider registration
For quarries, factories, traders, workshops, treatment ovens, installation contractors and export and import companies, and for service offices: shipping, customs clearance, inspection, loading, packing and legal services.
- Copies of the documents your activity requires (PDF or clear photos), with their numbers and issue and expiry dates.
- Your activity details as they apply: materials, thicknesses, finishes, production capacity and service areas.
- Contact numbers and the names of the people who act on behalf of the business.
Open the "Register as a supplier or service provider" page
Open supplier registrationFrom the home page, use "Register now and choose your account type", or the "A supplier or service provider? Register here" link below the sign-up form. If you are logged in with a customer account, the application is added to that same account with no new email or password, and your customer requests are kept.
1 · Account details
Trade name, legal name, email, phone number, WhatsApp number, country, governorate (it switches to "Outside Egypt" automatically if the country is not Egypt), address and password. Year founded and website are optional.
2 · Activity
Tick every activity you carry out; you can choose more than one. As soon as you select an activity, its documents and fields appear automatically, and a document shared by two activities is requested only once.
3 · Documents
For each document: its number, issue date, expiry date and a photo or PDF file. National ID card: the number plus photos of the front and back. If you upload one PDF with both sides in the front slot, the back is not needed. Documents marked "If available" are optional.
4 · Activity data
Only the fields for your activity (such as materials, thicknesses, finishes, production capacity and supply areas). Fields marked with an asterisk are required.
5 · Contact people (optional)
Add each person who acts on behalf of the business, with their job title and authority, and use "Add another person" for more than one. If you leave this empty, the account details are used.
6 · Declaration and submission
Accept the Supplier Agreement and the platform usage and privacy policies, then click "Submit registration". You receive a confirmation email and are taken to the "My account status" page.
Review and approval
My account status
My account statusThe status stays "Under review" while the RokhamHub team checks your details and documents, and then you are notified of the decision. Once approved, "My account" unlocks Quote requests, My items, Customer tier prices and My store, and your account becomes Platinum if your activity is a source of material.
Documents required for each activity
| Activity | Required documents | If available |
|---|---|---|
| Supply and production | ||
| Trader | Commercial register Tax card VAT certificate / file | - |
| Quarry | Commercial register Tax card VAT certificate / file Quarry exploitation contract Work permit | - |
| Factory | Commercial register Tax card VAT certificate / file Industrial register Operating license | - |
| Workshop | Commercial register Tax card Operating license | - |
| Installation and finishing contractor (mortar and adhesive) | National ID card | Commercial register Tax card |
| Installation and finishing contractor (mechanical and semi-mechanical) | National ID card | Commercial register Tax card |
| Foreign trade | ||
| Export company | Commercial register Tax card VAT certificate / file Exporters register | Customs handling documents |
| Import company | Commercial register Tax card VAT certificate / file Importers register | Customs handling documents |
| Stone treatment | ||
| Treatment oven | Commercial register Tax card Operating license | Industrial register |
| Service offices and companies | ||
| Customs clearance office | Commercial register Tax card Practice license / registration | - |
| Shipping company / office | Commercial register Tax card | Practice license / registration |
| Inspection office | National ID card | Commercial register Tax card Professional licenses and accreditations |
| Container loading contractor | National ID card | Commercial register Tax card |
| Packing contractor | National ID card | Commercial register Tax card |
| Law firm / international legal services | Practice license / registration Lawyer(s) details Proof of professional registration | Commercial register Tax card |
Documents are kept in a private archive that is never public and that only the review team can access. They are used to verify the business details and are not a guarantee of product quality.
Committee members register by choosing "Dispute resolution committee (register as a member)" on the same registration page. A member account shows only the committee's cases and decisions.
RokhamHub Membership: Silver and Gold
If you work in the marble and stone sector, membership shows you your tier prices. It is currently free. The RokhamHub team reviews each application and confirms the tier based on how you buy.
Silver member (professional)
A professional intermediary who buys for others or recommends materials for a project or client, and whose main activity is not wholesale trading.
Join as a Silver member →Gold member (trader)
A trader whose main activity is buying in trade quantities for resale. Buying for resale is the deciding factor.
Join as a Gold member →Choose your tier
Join ROKHAMHUB membership
Membership categoriesAt the top of the site, open "Join ROKHAMHUB membership", then choose "Silver member (professional)" or "Gold member (trader)". You need to be logged in. If you do not have an account, click "Create a new account" and you are brought straight back to the same page.
Read the terms and confirm
The tier terms are shown on the page. Check your registered mobile number (the verification code is sent to it; if it has changed, enter the new one), tick your acceptance, then click "Confirm joining".
Activity details and documents
My account›RokhamHub Membership
RokhamHub MembershipIn "My account › RokhamHub Membership", choose your activity type, enter the business or professional name, and upload only the documents your activity requires (they appear automatically). Formats: PDF, JPG or PNG, up to 8 MB per file.
Confirm your phone number
Click "Send the code", enter the 6-digit code you receive by SMS, then click "Confirm". The code is valid for 10 minutes, and you can request a new one after a minute.
Membership number
As soon as your number is confirmed, your membership number is issued (it starts with RHM-S for Silver and RHM-G for Gold), and suppliers see it on your requests.
Team review
The team reviews your activity and documents. You either get "Verified ✓" and start seeing your tier prices once logged in, or "More needed" with a note explaining what is missing, which you complete in the same section.
Membership statuses
| Status | What it means |
|---|---|
| Awaiting phone confirmation | You accepted the terms and we are waiting for your number to be confirmed. |
| Silver or Gold member - verification in progress | Your activity details and documents are needed. |
| Silver or Gold member - verification in progress (documents under review) | The team is reviewing your documents. |
| Silver or Gold member - verification in progress (more needed) | The team asked for more information; the note is shown above the form. |
| Verified Silver or Gold member ✓ | Your membership is verified and your tier prices are visible to you. |
| Verification not approved | The reason is shown in "RokhamHub Membership". You can edit and submit again. |
Silver activities and documents
| Activity | Required | If available |
|---|---|---|
| EngineerArchitecture, interior design, decor, supervision or consulting, or helping choose a project's materials | Engineers Syndicate membership card | - |
| Engineering or consulting officeArchitecture, interior design or engineering consulting office, or project management and supervision | Office license or its registration with the Engineers Syndicate | Commercial register Tax card |
| Contracting company (recommends or buys for the client)Recommends the material or buys it on the client's behalf for the project; not a wholesale trader | Commercial register Tax card | - |
| Contractor or installerFinishing, marble and granite installation, facades, floors, kitchens, stonework | A document proving installation work (a contract or a certificate of previous work) | Commercial register |
| Showroom (displays and recommends to the client)Receives clients, shows and recommends materials, and may refer them to the supplier or buy for them | Commercial register Tax card | License or document proving a showroom - if any |
| Trade brokerIntermediary, broker, independent sales agent, material sourcing agent, purchasing coordinator | Proof of your role in the sector's deals (a letter from a party you deal with, or previous contracts or invoices) | Commercial register |
| Workshop or installation businessMarble, kitchen, decor and stonework workshops, and specialized contracting | Workshop license or a document proving the activity | Commercial register |
| Decor or interior designerChooses or recommends materials for clients and projects | Proof of design practice (a professional card, a contract or previous work) | - |
| Other professional activity related to the sectorReviewed before approval | A document proving the activity | - |
Gold activities and documents
| Activity | Required | If available |
|---|---|---|
| Marble, granite and stone traderBuys from the factory, quarry or importer in trade quantities and resells | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Block traderWhole blocks or parts of them, for traders, factories, showrooms or clients | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Slab and panel traderBuys the output of the factory or supplier in trade quantities and resells it | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Warehouse or wholesale traderHolds material stock for resale and deals with suppliers wholesale | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Showroom that buys on its own account and resellsBuys the material from the supplier on its own account and sells it to the client at a margin | Commercial register Tax card | License or document proving a showroom - if any Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Material distributorBuys from the main supplier and distributes to regions, traders or showrooms | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Regional and governorate traderIn Alexandria, Aswan, Port Said, El Arish or elsewhere, buys from production sources for the local market | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Trading and supply companyBuys from suppliers and resupplies or resells to its clients or other projects | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Importer or trade distributor for resaleBuys from another source and resells as trade, not production or supply from the source | Commercial register Tax card | Import or trade distribution documents Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
| Contracting company buying on its own account in trade quantitiesBuys the material on its own account in trade quantities | Commercial register Tax card | Proof of buying for resale (purchase or sale invoices, or a warehouse contract) |
If your main activity has become buying in trade quantities for resale, click "Apply for Gold" in "My account › RokhamHub Membership". Your Silver membership stays active until the team approves the move.
An approved supplier account is Platinum automatically and sees the Gold price when buying from other suppliers.
My account: sections and settings
One dashboard for everything that concerns you. The "My account" home page shows a card for each section with a quick summary (number of requests, balance, new notifications).
Your details and security
- My detailsName, email, mobile, country and customer category, account status, and company details for contracts and invoices (suppliers).
- Terms and Conditions / Supplier AgreementThe version of the platform agreement you accepted, with its date.
- RokhamHub MembershipYour tier, membership number and status.
- Password and securityChange your password and log out of all other devices.
- Activity logEverything you have done on your account.
Buying and quotations
- Purchase requestsAll your requests and their stages, editing or cancelling them, and drafts.
- QuotationsInitial and final offers on your requests, and accepting an offer.
- ContractsYour deal contracts once agreed and approved.
- ServicesService requests (inspection, shipping, clearance...) and their status.
- Calculate my project cost and my projectsThe project calculator with platform prices, and the quotes you saved from it.
- WishlistProducts you have saved.
Finances
Communication and follow-up
- MessagesYour conversations with suppliers about products and your transactions, all monitored by RokhamHub.
- NotificationsEvery update on your requests and account.
- My ratingsRate deals once they are completed.
- Complaints and suggestionsA private message to the RokhamHub team.
- Help and supportSupport on WhatsApp, email and this guide.
For approved suppliers
- Quote requestsQuotation requests sent to you for pricing after RokhamHub has reviewed them.
- My itemsYour items and their status, and adding new items with photos.
- Customer tier pricesYour listed price (Regular) and the Gold discount on your items.
- My storeYour free website under your name, on its own link.
Editing your details
Your basic details
My account›My details
My detailsEdit your name, mobile, country or customer category, then click "Save details". These details are filled in automatically in your requests and on the checkout page, and your email is the one you log in with.
Password and devices
My account›Password and security
Password and securityChange your password. If you logged in on a device that is not yours, use the option to log out of all other devices.
Company details for contracts and invoices (suppliers)
My account›My details›Company details for contracts and invoices
Your legal name as in the commercial register, country, address, commercial register number, tax registration number and industrial register if any, with a copy of the document for each number. These details appear under your name on contracts and invoices, and no proforma invoice is issued until they are complete. The team reviews any new number.
Adding items (approved suppliers)
Add your items with their photos and details from your account; they appear on the platform once the RokhamHub team approves them. Customers see the supplier by code only.
Adding items opens once your supplier account is approved. While your account is still "Under review", "My items" shows a message saying so.
Open "My items" and click "+ Add a new item"
My account›My items›+ Add a new item
My itemsThe list shows all your items with their photo, platform code and status, with "Edit" for each item.
Item details
- Item name (for example: Triesta Beige), category and sale unit: Square meter (m²), Linear meter, Cubic meter (m³), Ton, Kilogram, Piece.
- Availability: available now or on request.
- Your unit price in EGP (optional): if you leave it empty, "Price on request" is shown. Customers see the price with its last-updated date, and you are bound by it in your offer.
- Your own code (optional). The platform code is generated automatically from the supplier letters and the item number.
Customer tier prices
- Regular: your listed price with no discount.
- Gold: a discount you set for verified traders (and Platinum). If you leave it empty, your general discount from "Customer tier prices" applies.
- Silver: a discount agreed with RokhamHub out of the Gold margin, never more than it.
Each tier sees only its own price, and the Gold discount applies immediately.
Material details
The same attributes the RokhamHub team uses to code items. Everything you fill in appears on the item page and in search and filters: material, product type, product description, country of origin (or a new origin, added after review), quarry or region, available thicknesses and the default thickness, finishes, primary and secondary color, variation between slabs, standard slab length and width, available quantity (which you can choose to show customers), size notes, end uses (suitable, conditional or not suitable), other names customers search for, description and a video link.
Item photos
Up to 10 JPG, PNG or WebP photos, up to 5 MB each. Choose the main photo; the rest appear in the item gallery. Phone numbers or your company name on the photos are not allowed.
Declaration and submission
Tick the declaration that the details and photos are correct, and click "Submit the item for approval". You are notified of the result.
Item statuses
| Status | What it means |
|---|---|
| Awaiting RokhamHub approval | Received by the team and not yet visible to customers. |
| Published on the platform | Visible on the platform and in your store. |
| Published, edit awaiting approval | The live version stays as it is until the edit is approved. |
| Not approved | The reason is shown under the status. Edit the item and submit it again. |
| Draft | Not submitted for approval. |
Open "Edit" from "My items" and save with "Submit the edit for approval". The live item does not change until the team approves the edit, and a newer edit sent before approval replaces the previous one.
A clear main photo in natural light, close-ups of the veining and finish, an up-to-date price, complete thicknesses and finishes, and alternative names customers search for.
Create your store on your own link
A free website in your company name (such as yourcompany.rokhamhub.com) with your logo, full details and approved items, plus "Purchase request" and "Contact the supplier" buttons that run on the platform with its guarantee.
Open "My store"
My account›My store
My storeAvailable once your supplier account is approved. The top of the page shows your store status, its link and the number of published items that will appear in it.
Choose your link name in English
Your company name in lowercase English letters and numbers, 3 to 30 characters; a hyphen (-) is allowed in the middle. Example: shattastone becomes shattastone.rokhamhub.com. Some names are reserved for the platform (such as shop, admin and support), and a name already used by another supplier is not available.
Logo and cover
- Logo: PNG, JPG or WebP up to 2 MB, preferably square on a light background.
- Cover (optional): a wide photo of your factory, showroom or a standout material, up to 5 MB.
Company and contact details
Store name (required), governorate, a short tagline, "About the company", address, Google Maps link and working hours. Then phone numbers, WhatsApp and email, plus your website and your Facebook, Instagram, TikTok, YouTube and LinkedIn pages. Empty fields are not shown.
Click "Save store details"
Your details are saved immediately. The link name waits for approval by the RokhamHub team, and after approval it can take up to a day to open for the first time.
Preview and share
"Preview your store" opens it before it goes live. Once it is live, use "Copy link" or "Share on WhatsApp" and add it to your pages and business cards.
Store statuses
| Status | What it means |
|---|---|
| Not created yet | No link name has been saved yet. |
| Awaiting approval of yourcompany.rokhamhub.com | The team is reviewing the name. |
| Approved | The link is approved and being set up. |
| Live | The store is open to visitors. |
| Paused | You unticked "The store is live", so the link redirects to the RokhamHub platform until you tick it again. |
| Link not approved | The reason is shown. Choose another name and submit it. |
The store is not listed anywhere on the platform; only people who have your link (and Google) can reach it. On the platform itself, the supplier appears by code only. Your published items appear in the store automatically, and any request that starts there continues on the platform with the same guarantee and commission.
Frequently asked questions
The questions our support team hears most often.
I forgot my password. What should I do?
In "My account › Log in", click "Lost your password?" and enter your email. A link to set a new password is sent to you.
I registered as a customer and want to become a supplier. Do I need a new account?
No. Log in to your account and open the supplier registration page. The application is added to the same account, and your customer requests are kept.
Why is the price I see different from my colleague's?
Each tier (Regular, Silver and Gold) sees only its own price, and you must be logged in for your membership price to appear.
Is there a membership fee?
Silver and Gold membership is currently free.
I did not receive the verification code.
Check the number on the membership page, wait a minute, then click "Resend the code". The limit is 5 codes a day. If a message says the SMS service is being activated, your request is saved and you will be notified.
Can anyone see my documents?
No. They are kept in a private archive that only the review team can access.
The item I added is not showing.
New items and edits appear once the RokhamHub team approves them. Follow the status in "My items"; you are notified of the result.
I want to change my store link.
Enter the new name in "My store" and save. Your current link keeps working until the new one is approved.
Do platform customers see my company name?
On the platform, only the supplier code is shown. Your full details and logo are on your store, whose link you share yourself.
I could not finish registering.
Click "Help me register" and enter your name, number and a convenient time, and the support team will complete the registration for you.
Need help?
If a step is unclear or a page looks different from this guide, the RokhamHub team is available Saturday to Thursday, 9 am to 5 pm.